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General info

In general, products are sent within two days after receipt of the payment. Delivery costs include the costs for the preparation, packaging, and shipping of the order. We recommend that you group your articles in a single order. We cannot group two separate orders, delivery costs will be calculated on each separate order. Your order will be sent at your own risks, but we take great care in packaging your order.

Delivery charges

Belgium, Luxemburg, the Netherlands, France:
> €40: free
< €40: €5

Transport company

In most cases, we use DPD to send our packages.

Delivery delay

  • Belgium, the Netherlands, Luxemburg, Germany: on average 1 or 2 labour days
  • France (depending on the region): on average 2 to 5 labour days

Satisfied or your money back / exchanges

If for any reason, you are not satisfied with the goods you purchased, you can contact us within 14 days after reception of the product through info@babypro.be, and send us back the product, as far as possible unused and in its original packaging, so that we can arrange an exchange/refund.

Contact

For any information, you can contact us on info@babypro.be. We will respond to your mail as soon as possible.

Warranty

The two-year legal warranty for hidden defects is applicable as of the delivery date of the goods (delivery note). As of the 7th month, the warranty cannot be applied unless the customer is able to prove that the defect already existed at the time of delivery. Any complaint must be filed by mail through the e-mail address info@babypro.be.


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